LEGAL INFORMATION

In compliance with the duty of information contained in the Article 10 of the Law 34/2002 of 11 July, about Information Society Services and Electronic Commerce (Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y del Comercio Electrónico), we inform you that the CONSORCIO DE TURISMO RIBEIRA SACRA (hereinafter, the “CTRS”) with ID G27326131 and registered office at Plaza de Galicia, 1, 27500 CHANTADA (LUGO), is the owner of the Website http://entradas.ribeirasacra.org (in hereinafter, the "Web Platform").


The CTRS makes this platform available to users, where a natural or legal person (hereinafter, the "User") can pre-book and buy tickets in order to access different resources of the Ribeira Sacra, whose management depends on entities such as municipalities, councils, other companies, etc. (hereinafter, the "Suppliers").


The maintenance and management of the aforementioned Web Platform is in charge of the company PREMIUM PLANS SL (hereinafter, the “Web Manager”) with CIF B32482069 and registered office at C / Bedoya 27 Bajo, Ourense, 32004, Galicia, Spain.


ACCEPTANCE OF THE GENERAL CONDITIONS AND ACCESS TO THE WEB PLATFORM

By accessing or reserving the resources available on this Web Platform, the User shows that he/she understands and accepts these General Conditions, which define the rights and obligations of the Web Manager, the Suppliers, the CTRS and the User for the booking of tickets.


These are the only applicable conditions, regardless of whether there may be particular conditions for certain resources (they will be specified in each resource).


For access to the Web Platform, user registration will not be required. However, in order to reserve tickets, both a series of contact details and the acceptance of these conditions are required before completing the booking.


PURPOSE OF THE PLATFORM

The Web Manager has developed this Web Platform to offer to the User a ticket booking service, to resources dependent on each of the Suppliers, who are responsible for controlling access and compliance with the rules in them.


The Web Manager informs the Users that it is exclusively limited to offering through this Web Platform a service for booking and direct sale of tickets to various resources of the Ribeira Sacra, whose management will depend on each of the Suppliers.


The information displayed on the Web Platform for the booking of resources is based, in any case, on the information provided by the Suppliers.


bookingS ON THE WEB PLATFORM

In order to make bookings on the Web Platform, the User will have to provide a series of personal data (name and surname, e-mail and mobile phone) or, where appropriate, the data of the person on behalf of which it reserves the tickets, in order that the Web Manager can process the booking requested by the User.


Users declare to provide true, accurate, current and complete information about their identity or, where appropriate, about the person on whose behalf the tickets are reserved. In this sense, Users will be responsible for the accuracy of the data provided to the Web Manager and for any consequence that may arise from errors in the information provided.


CONDITIONS ON THE booking OF TICKETS

The booking and purchase of tickets on this Web Platform is subject to the following conditions:

  • The dates, times and capacity of the resources published on the Web Platform have been pre-established by the Suppliers and do not allow any type of modification in this sense. Availability will be shown in real time for each of the dates and resources consulted.

  • To access the resources it is necessary to present the tickets at the entrance. Preferably in electronic format or, otherwise, in printed format.

  • Tickets are not transferable, if necessary, the identification of the User who has made the booking may be required.

  • Punctuality is required, if you do not arrive on time, you may not be able to access the resource or your time for the visit may be reduced (if it is still within the visiting hours that you had reserved). If you do not show up, you will lose your booking.

  • The rules established by each Supplier must be respected at all times, for the visit to each of the resources. In case of not respecting the rules, the Supplier reserves the right of admission.

  • We remind you to take a mask with you and to wear it whenever you cannot maintain the safety distance set by the competent authorities.

ECONOMIC CONTRACTING CONDITIONS

Prices are displayed on the Web Platform at the time of booking of the resource or resources that the User has selected. All bookings will be confirmed immediately, and paid in that moment by credit or debit card (Visa, Mastercard or Euro 6000).


Prices are expressed in Euros (€) and include taxes and management fees applied by the Web Manager (10% of the total amount or € 1 in the event that all bookings are free).


Purchase process

The Web Manager, through the Web Platform, performs a single charge in which all the resources added by the User in their shopping cart will be included.


Once the booking payment is completed, Users will receive a confirmation email where:

  • They will be informed of the resources they have booked.

  • They will be given a pdf with the tickets of the booking and a reminder of the conditions.

  • They will be given a purchase receipt.


Invoicing

In case the User needs an invoice, they can request it at the time of booking.

If you have any problem when requesting the invoice, you can contact us at this email turismo@ribeirasacra.org.


CANCELLATIONS AND WITHDRAWAL

Without prejudice to the rights of the User that may be applicable according to the Real Decreto Legislativo 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, This Web Platform has the following cancellation policy applicable to all resources:

In general, returns of tickets are not allowed once they have been booked and purchased.


Exceptions:

  • A full refund will be made in the event that it has to be canceled due to force majeure. Understanding these as unforeseeable and inevitable circumstances that alter the conditions of an obligation and make it impossible for the User to access the resource (earthquakes, hurricanes, immediate riots, wars, restrictions on mobility, epidemics, etc.).

  • In the event of a cancellation by a Supplier:

    • They will be offered a change of date at no additional cost.

    • In the case of not being able to make the visit on another date, the full amount of the resource that has been canceled will be refunded.


EXCLUSION OF RESPONSIBILITIES OF THE WEB MANAGER

Without prejudice to the responsibility in the booking and ticket sale services to which the provisions of the General Law of Consumers and Users apply and by way of example, but not limitation, the Web Manager is not responsible for the following circumstances:

  • In the cases in which the Supplier denies the User access to the resource if he/she does not carry the printed or downloaded tickets on his mobile phone.

  • Of the quality and adequacy of the Resources reserved by the User.

  • Of the complaints and claims of the User related to the resources and that must be managed with the corresponding Supplier, without prejudice to the fact that the Web Manager can collaborate with the User to attend to their claims.

EXCLUSION OF RESPONSIBILITIES OF THE WEB MANAGER AND THE SUPPLIER

Without prejudice to the responsibility in the booking and ticket sale services to which the provisions of the General Law of Consumers and Users apply and by way of example, but not limitation, the Manager Web and the Supplier are not responsible for the following circumstances:

  • For the delays or errors made by the User to reach the resource on the day and time he/she had reserved.

  • Of the consequences derived from using itineraries automatically created by gps devices or services such as Google maps or similar. The user must follow the official signs in the territory and avoid unpaved tracks without signs, being able to use the mentioned devices as an orientation tool, but not for guidance.

  • Of the damages and thefts that affect the Users and the goods of their ownership during their visit to any of the resources.

  • Of the injuries, damages and accidents that the User may suffer during the visit to reserved resources, as well as those injuries, damages and accidents suffered by the User prior to the visit and that have prevented him from enjoying it.

  • From the weather conditions on the day of the visit to the resources reserved by the User.

CLAIMS

In the event that the User has any claim related to the Web Platform, either due to an incident when making a booking or a technical problem or similar, this claim will be processed directly by the Web Manager. In the case of a claim related to any of the resources, this claim will be referred to the Supplier responsible for that resource.


Such claims must be addressed by registered letter and with acknowledgment of receipt to the following address: CONSORCIO DE TURISMO RIBEIRA SACRA Estrada a Nogueira, nº 3 - Luintra, 32160 Nogueira de Ramuín - OURENSE (Spain). Or by email with subject "Claim RS Tickets" to: turismo@ribeirasacra.org


DISCLAIMER OF THE GENERAL CONDITIONS

The booking of resources of this Web Platform implies acceptance of these conditions. Ignorance of them does not exempt the User from compliance.


APPLICABLE LAW AND JURISDICTION

For the resolution of all controversies or issues related to the activity of the Web Manager, Spanish legislation will apply, to which the parties expressly submit, being competent to resolve all disputes arising or related to their use in the Courts and Tribunals of Ourense (Spain).


INTELLECTUAL AND INDUSTRIAL PROPERTY

All the contents of the Web Platform, these being understood as merely illustrative texts, photographs, software, links and other audiovisual or audio content, as well as their graphic design, source codes, navigation structures and other services or telematic products integrated in the Web Platform (hereinafter, the "Contents") are the exclusive property of CTRS or third parties, without the user being deemed to have been assigned any of the exploitation rights recognized by current regulations on intellectual property over the themselves, except those that are strictly necessary for the use of the Web Platform, for which the user agrees not to infringe any right derived from intellectual or industrial property, the total or partial reproduction of which is expressly prohibited, their communication public, distribution or any form of exploitation, except express written consent by CTRS. The user agrees to use said information and services exclusively for his own needs and not to directly or indirectly carry out a commercial exploitation of the services to which he has access or of the results obtained thanks to the use of the Web Platform, unless he has obtained CTRS express consent. The user agrees not to use the facilities and capabilities of the Web to carry out or suggest activities prohibited by law or to try to attract users to other competing services.

The trademarks, trade names or distinctive signs are owned by CTRS or third parties, and are protected by current legislation on industrial property, without it being understood that access to the Web Platform attributes any right over the aforementioned trademarks, trade names and / or distinctive signs.

In addition to own resources, others under license CC BY-SA 4.0 are also used. Specifically, it refers to the coats of arms of the municipalities included in the Ribeira Sacra and which have been made by various creators (including SanchoPanzaXXI and Abraham Vázquez ) and whose original files in the public domain can be found at the following link .


FINAL PROVISION AND VALIDITY

The Web Manager reserves the right to partially or totally modify the content of these general conditions.


The validity of the current conditions is from July 1st, 2020 until they are updated.